Helios Privacy Policy
Helios Energy Advisors respects your privacy and is committed to protecting it through compliance with this Privacy Policy.
This Privacy Policy describes how we collect, use, and disclose personal information in connection with your use of Helios Energy Advisors websites (including www.heliosnrgy.com), Helios Energy Advisors mobile applications, and/or other online platforms we may provide (collectively, the “Sites”), and personal information we collect from you or third parties through any other means to provide our services or perform other business activities (collectively, the "Services").
Please read this Privacy Policy carefully to understand how we will treat your personal information. If you do not agree with our policies and practices, do not use the Sites or Services. This Privacy Policy may change from time to time; the date the policy was last revised is identified in Section 10. Your continued use of the Sites and/or Services after we change the Privacy Policy means you accept those changes, so please check back periodically for updates.
Effective Date: November 2024
Helios Energy Advisors (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This document explains how we collect, use, disclose, and protect your personal information. By accessing or using our websites (www.heliosnrgy.com) and related services (collectively, the “Sites” or “Services”), you agree to this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following types of information:
Personal Information:Name, address, email, phone number, date of birth, payment details, and other identifying information. Energy Usage Information:Data related to your energy consumption and solar system usage.Technical Information:IP addresses, browser types, operating systems, device identifiers, and usage data collected through cookies and similar technologies.Communication Details:Information provided in inquiries, support requests, or feedback.Third-Party Information:Data we obtain from public records or trusted third-party partners, such as utility providers.
2. HOW WE COLLECT INFORMATION
We collect information:
Directly From You:When you provide it via forms, contracts, or communications.Automatically:Through cookies, web beacons, or similar tracking technologies when you use the Sites.From Third Parties:Including business partners, service providers, or public databases.
3. HOW WE USE YOUR INFORMATION
We use your information to:
Provide and improve our products and Services.Communicate with you about your account, projects, and promotions.Personalize your user experience.Analyze usage trends and monitor system performance.Comply with legal, regulatory, and contractual obligations.
4. DISCLOSURE OF YOUR INFORMATION
We may disclose your information:
To service providers and contractors who perform functions on our behalf. To utility companies for energy-related services and compliance.When required by law, court orders, or governmental authorities. In connection with business transactions, such as mergers or acquisitions.With your consent or at your direction.
5. YOUR CHOICES AND OPTING OUT
Communication Preferences:You can opt out of marketing emails by clicking the “unsubscribe” link in emails or contacting us.Cookies and Tracking:Adjust your browser settings to manage cookies and other tracking tools.
6. NOTICE OF ACCESSING, COLLECTING, STORING, USING AND DISCLOSING ENERGY USAGE INFORMATION
In compliance with applicable laws, we collect and use your energy usage data to:
Monitor system performance.Provide energy-saving recommendations.Share with authorized third parties, such as utility providers, to improve service delivery.
7. THIRD-PARTY CONTENT, LINKS, AND PLUG-INS
Our Sites may contain links to third-party websites or plug-ins. We are not responsible for the content, privacy practices, or security of these external sites. Please review their privacy policies before interacting with them.
8. CHILDREN’S PRIVACY
Our Sites and Services are not intended for children under the age of 13. We do not knowingly collect information from children. If you believe we have collected information about a child, please contact us immediately.
9. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no security measure is completely foolproof.
10. CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page indicates when the policy was last revised. Your continued use of the Sites and Services after any changes constitutes acceptance of the revised policy.
11. CONTACT INFORMATION
For questions, concerns, or to exercise your privacy rights, please contact us at:
Helios Energy Advisors
Email: [email protected]
Phone: 866-954-6777
12. U.S. STATE PRIVACY LAWS
Certain U.S. state laws grant residents additional privacy rights, including:
California Residents:Rights under the California Consumer Privacy Act (CCPA), such as access, deletion, and opt-out rights.Other States:Similar rights may apply based on your state of residence.
To exercise your rights, submit a verifiable request using the contact information above.
Office: 7 Rye Ridge Plaza, Rye Brook, New York 10573, United States
Call 866-954-6777
Email: [email protected]
Site: www.heliosnrgy.com
